Last updated: 28/12/2025

These Terms and Conditions apply to all purchases and interactions with Rider’s Cycle ("we", "us", "our"), whether made online, in-store, or via phone/social media. By using our website, placing an order, or purchasing in-store, you agree to these terms.

2. Business Information

In this contract:

‘We’, ‘us’ or ‘our’ means Riders Cycle

‘You’ or ‘your’ means the person using our site to buy goods from us

Riders Cycle is a registered company in the United Kingdom:

Business name: RIDER’S CYCLE CARDIFF LTD.

Company number: 16504278

Address: Unit-1, 51-53, Penarth Road, Cardiff, United Kingdom, CF10 5DL.

Email: info@riderscycle.co.uk

Phone: +44 7466 559326

Company/Trader status: Limited company

VAT number: Not Applicable

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2. Products and Services

We sell bicycles, e-bikes, parts, accessories, and provide repair/servicing services.

All products are subject to availability

Images are for illustration only; actual products may vary slightly

Specifications may change without notice

3. Prices and Payments

All prices are shown in GBP (£) unless stated otherwise

Prices include VAT where applicable

We reserve the right to change prices at any time

Payment methods accepted: cash, card, online payment gateways.

Orders will only be processed once full payment is received.

4. Online Orders

Orders placed online are subject to acceptance and availability

You will receive an order confirmation email

We may cancel an order if there is a pricing error, stock issue, or suspected fraud

5. Delivery

Delivery times are estimates only

We are not responsible for delays caused by couriers or circumstances beyond our control

Risk of loss or damage passes to you upon delivery

Please inspect goods on arrival and report any issues within 48 hours

6. Click & Collect

Orders must be collected within 7 days unless otherwise agreed

Valid ID and proof of purchase may be required

7. Returns and Refunds (UK Consumer Rights)

Online Purchases

You have the right to cancel most online purchases within 14 days of receiving the goods.

Conditions:

Items must be unused and in original packaging

Custom-built bikes, special orders, and used items are non-refundable unless faulty

Return postage is the customer’s responsibility unless the item is faulty

Refunds will be processed within 14 days of receiving the returned item.

In-Store Purchases

In-store purchases are not refundable unless faulty or misdescribed

Exchanges or store credit may be offered at our discretion

8. Faulty Goods

We comply with